RESTAURANT MANAGER

Responsibilities

·        Coordinate dailyFront of the House and Back of the House restaurant operations

·        Deliver superiorservice and maximize customer satisfaction

·        Respondefficiently and accurately to customer complaints

·        Regularly reviewproduct quality and research new vendors

·        Organize andsupervise shifts

·        Appraise staffperformance and provide feedback to improve productivity

·        Estimate futureneeds for goods, kitchen utensils and cleaning products

·        Ensure compliancewith sanitation and safety regulations

·        Managerestaurant’s good image and suggest ways to improve it

·        Controloperational costs and identify measures to cut waste

·        Create detailedreports on weekly, monthly and annual revenues and expenses

·        Promote the brandin the local community through word-of-mouth and restaurant events

·        Recommend ways toreach a broader audience (e.g. discounts and social media ads)

·        Train new andcurrent employees on proper customer service practices

·        Implementpolicies and protocols that will maintain future restaurant operations

Requirements andskills

·        Proven workexperience as a Restaurant Manager, Restaurant General Manager

·        Proven customerservice experience as a manager

·        Extensive foodand beverage (F&B) knowledge, with ability to remember and recallingredients and dishes to inform customers and wait staff

·        Familiarity withrestaurant management software, like OpenTable and PeachWorks

·        Strongleadership, motivational and people skills

·        Acute financialmanagement skills