Restaurant Manager

Job Summary

We are seeking a dedicated and experienced Restaurant Manager to oversee daily restaurant operations, ensuring excellent customer service, operational efficiency, staff performance management, and achievement of business goals.

Responsibilities

• Manage daily restaurant operations to ensure smooth and efficient service delivery
• Lead, supervise, and motivate service and kitchen staff to achieve high performance and teamwork
• Deliver and maintain high standards of customer service and guest satisfaction through active monitoring and staff coaching
• Monitor and enforce food quality, hygiene, cleanliness, and workplace safety standards to comply with regulations
• Address and resolve customer feedback and service-related issues promptly to enhance guest experience
• Plan and manage staff scheduling, attendance, and manpower allocation to meet operational needs
• Monitor inventory levels and coordinate timely procurement of supplies to avoid shortages and control costs
• Control operational costs by analyzing expenses and supporting revenue growth initiatives
• Ensure compliance with company policies and Singapore regulatory requirements related to food safety and workplace standards
• Prepare operational reports and contribute to business performance reviews for continuous improvement

Required competencies and certifications

• Diploma or equivalent qualification in Hospitality, Food & Beverage, Business, or related field
• Minimum 3 years of experience in restaurant operations with supervisory or managerial responsibilities
• Knowledge of food safety, hygiene standards, and restaurant management practices
• Willingness to work weekends, public holidays, and rotating shifts as required

Preferred competencies and qualifications

• Team leadership and staff development skills to foster employee growth and retention
• Customer relationship management to build and maintain positive guest interactions
• Inventory and cost control skills to optimize resource usage and profitability
• Problem-solving and decision-making abilities to handle operational challenges effectively
• Proficiency in POS systems and basic computer applications for operational efficiency