RESTAURANT MANAGER

·        Coordinate daily Front of the House and Back of the Houserestaurant operations

·        Deliver superior service and maximize customer satisfaction

·        Respond efficiently and accurately to customer complaints

·        Regularly review product quality and research new vendors

·        Organize and supervise shifts

·        Appraise staff performance and provide feedback to improveproductivity

·        Estimate future needs for goods, kitchen utensils and cleaningproducts

·        Ensure compliance with sanitation and safety regulations

·        Manage restaurant’s good image and suggest ways to improve it

·        Control operational costs and identify measures to cut waste

·        Create detailed reports on weekly, monthly and annual revenuesand expenses

·        Promote the brand in the local community through word-of-mouthand restaurant events

·        Recommend ways to reach a broader audience (e.g. discounts andsocial media ads)

·        Train new and current employees on proper customer servicepractices

·        Implement policies and protocols that will maintain futurerestaurant operations

Requirements and skills

·        Proven work experience as a Restaurant Manager, RestaurantGeneral Manager

·        Proven customer service experience as a manager

·        Extensive food and beverage (F&B) knowledge, with ability toremember and recall ingredients and dishes to inform customers and wait staff

·        Familiarity with restaurant management software, like OpenTableand PeachWorks

·        Strong leadership, motivational and people skills

·        Acute financial management skills