Restaurant Supervisor

We are seeking a motivated and experienced Restaurant Supervisor to oversee the daily front-of-house operations of our authentic Italian restaurant. The successful candidate will supervise service staff, ensure excellent customer service, maintain operational standards, and support the Restaurant Manager in delivering a high-quality dining experience.

Key Responsibilities

• Supervise the daily operations of the restaurant floor and ensure smooth service during operating hours.
• Lead and motivate service staff to deliver excellent customer service.
• Assign daily duties and monitor staff performance.
• Ensure guests are welcomed professionally and that customer concerns are resolved promptly.
• Coordinate with the kitchen team to ensure timely preparation and service of food and beverages.
• Monitor table turnover, reservations, and seating arrangements to maximise operational efficiency.
• Conduct pre-service briefings and communicate daily promotions, menu changes, and operational updates.
• Train new employees on service standards, restaurant procedures, and company policies.
• Ensure compliance with food safety, hygiene, sanitation, and workplace safety regulations.
• Assist in inventory control, stock replenishment, and ordering of restaurant supplies.
• Handle opening and closing procedures, including cash handling and reconciliation where required.
• Support the Restaurant Manager in achieving sales targets and maintaining service quality.

Requirements

• Diploma, NITEC, Higher NITEC, or equivalent qualification in Hospitality or a related field is preferred.
• Minimum 2–3 years of experience in restaurant or hospitality operations, including supervisory responsibilities.
• Strong leadership and customer service skills.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment.
• Good problem-solving and conflict-resolution skills.