Retail Assistant Manager

Key Responsibilities

• Supervise daily store operations, including opening/closing procedures, cash management, and staff scheduling.

• Lead and mentor the retail team, ensuring high standards of service and product knowledge.

• Conduct regular staff training on storytelling and the technical aspects of the product range.

• Monitor KPIs (conversion rates, average transaction value) and implement strategies to meet sales targets.

• Manage inventory levels and coordinate with the supply chain to ensure seamless stock replenishment.

• Assist in the "in-house" content creation model by identifying storytelling opportunities on the floor.

• Encourage the team to capture high-quality, organic visual content for social media platforms.

• Manage local customer relationships and CRM data to drive repeat visits and brand loyalty.

• Ensure the store remains compliant with Singapore’s Ministry of Manpower (MOM) regulations and retail safety standards.

• Handle administrative tasks, including inventory auditing and reporting on store performance to HQ.

Requirements

• Experience: Minimum 3–5 years of sales experience, with at least 1–2 years in a supervisory or leadership role, preferably within luxury skincare, fragrance, or high-end lifestyle sectors.

• Communication: Fluent in English; proficiency in Mandarin is highly preferred to communicate effectively with a diverse customer base and regional partners.
  

  
  FOCUS EMPLOYMENT PTE LTD
  24C2469
  CAO ZHENYAN
  R1546137