Sales Manager - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Manager, you'll play a key role in driving business growth by developing strong client relationships and securing new business opportunities across Corporate, FIT, MICE, Social, and Tour & Travel segments. You'll work closely with the Director of Sales to manage assigned accounts, negotiate contracts, coordinate sales activities, and ensure the successful execution of events and business opportunities. Collaborating with internal departments, you'll deliver exceptional customer service while achieving revenue targets and maintaining Hilton's high standards of hospitality. Through your commercial expertise, relationship-building skills, and passion for service excellence, you'll contribute to the hotel's success by creating memorable experiences for every guest.

Job Description & Requirements

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

• Complete the relevant Hilton University courses promptly and pass the tests. 
• Be familiar with hotel product knowledge and related activities. 
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. 
• Complete sales targets and related tasks set by the hotel. 
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. 
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 
• Produce quotations efficiently, send contracts to customers and follow-up promptly.  
• Show clients around the hotel. 
• Operate the hotel reservation system to book rooms, banquet venues, etc. 
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information. 
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. 
• Recommend other hotel chains within the group to clients. 
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. 
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. 
• Welcome key customers, team leaders and VIPs to the hotel when they arrive. 
• Motivate and train department employees and ensure that they perform well. 
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. 
• Handle guest feedback or complaints. 
• Maximize sales at all times and effectively forecast team and banquet revenue. 
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. 
• Actively participate in the development of marketing plans and collaborate to achieve budgets. 
• Conscientiously perform assigned tasks and special tasks. 
• Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales. 
• Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations. 
• Regularly analyze the composition of tourist source cities, formulate development plans and expand channels. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Hospitality: Volunteer to provide unparalleled hospitality. 
• Integrity: Do what you should do all the time. 
• Leadership: Strive to be a leader in both your industry and your community. 
• Teamwork: Actively promote teamwork spirit in all work. 
• Ownership: take responsibility for your actions and make decisions. 
• Now: Operate with urgency and discipline. 
• Junior College degree. 
• At least 3 years of relevant experience in international hotel chains. 
• Good English and Chinese reading and writing skills to meet business needs. 
• Good communication skills. 
• Able to work under strong pressure. 
• Understand local customers and have strong market analysis ability. 
• Have certain customer resources. 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.