SUPERVISOR

we are looking for The Restaurant Supervisor to overseeing the daily operations of the restaurant, ensuring excellent customer service, maintaining high food and service standards, supervising staff, and achieving business objectives. The role requires strong leadership, operational management, and problem-solving skills to ensure the smooth and efficient running of the restaurant.

Key Responsibilities

Staff Management

• Supervise and coordinate the daily activities of restaurant staff.

• Delegate responsibilities and ensure all duties are completed efficiently.

• Schedule employee shifts and maintain adequate staffing levels.

• Monitor staff attendance, punctuality, grooming, and performance.

• Foster teamwork and maintain a positive working environment.

Customer Service

• Ensure all customers receive attentive, professional, and efficient service.

• Resolve customer complaints promptly and professionally.

• Handle difficult customer situations while maintaining customer satisfaction.

• Monitor customer feedback and implement service improvements.

Operations Management

• Oversee the daily operation of the restaurant to ensure smooth workflow.

• Ensure proper opening and closing procedures are followed.

• Monitor inventory levels and coordinate stock replenishment.

• Ensure equipment and facilities are properly maintained.

• Maintain proper food safety, hygiene, and sanitation standards.

• Ensure compliance with all health, safety, and government regulations.

Administrative Duties

• Prepare daily, weekly, and monthly operational reports.

• Maintain accurate records of inventory, staff attendance, and sales.

• Report operational issues and business performance to senior management.

• Ensure all company documentation and records are properly maintained.