SUPERVISOR

Job Summary

The Coffee Stall Supervisor oversees the daily operations of a coffee stall, ensuring efficient service, consistent beverage quality, hygiene compliance, and smooth team coordination. This role combines hands-on preparation with supervision of staff and customer service.

Key Responsibilities

• Supervise daily stall operations, including opening and closing procedures
• Prepare and serve beverages (e.g., kopi, teh, specialty drinks) to standard recipes
• Assign duties and supervise stall assistants/baristas
• Ensure fast, accurate order taking and service during peak hours
• Maintain cleanliness and hygiene in compliance with local food safety regulations
• Monitor stock levels (coffee powder, milk, sugar, cups, etc.) and reorder supplies
• Handle cash transactions, POS systems, and daily sales reconciliation
• Address customer feedback, complaints, and special requests
• Train new staff on drink preparation and service standards
• Ensure proper maintenance of equipment (coffee machines, kettles, grinders)

Qualifications & Requirements

• Minimum secondary education or equivalent
• Prior experience in F&B (coffee stall, café, or hawker environment preferred)
• Supervisory or team-leading experience is an advantage
• Basic food hygiene certification (e.g., Food Safety Course Level 1 in Singapore)
• Ability to work early mornings, weekends, and public holidays

Key Skills

• Beverage preparation (local kopi/teh skills preferred)
• Team supervision and leadership
• Customer service and communication
• Cash handling and basic accounting
• Time management and multitasking
• Attention to cleanliness and hygiene

Working Conditions

• Fast-paced stall or hawker environment
• Prolonged standing and repetitive tasks
• Exposure to heat, steam, and crowded conditions during peak hours