WAITER SUPERVISOR

Job Description & Requirements:

• Supervise and coordinate the daily duties of waiters and service staff.
• Ensure customers are served in a professional, polite, and timely manner.
• Arrange staff work schedules and assign service areas.
• Train new service staff on restaurant service standards, hygiene, and customer service.
• Handle customer enquiries, feedback, and complaints when necessary.
• Check table setup, cleanliness, and overall dining area presentation.
• Assist in taking orders, serving food and drinks, and clearing tables during busy periods.
• Coordinate with kitchen staff to ensure smooth food service.
• Monitor staff performance and report operational issues to the manager.
• Ensure compliance with food hygiene, workplace safety, and company service procedures.

Requirements:

• Relevant experience in F&B service or restaurant operations.
• Able to supervise and guide service staff.
• Good communication and customer service skills.
• Able to work shifts, weekends, and public holidays.
• Responsible, hardworking, and able to work in a fast-paced environment.