Waiter Supervisor

Job Summary

Lead and supervise front-of-house service operations to deliver smooth dining experiences. Train staff, manage peak-hour flow, resolve customer issues, and ensure hygiene and service standards compliance.

Responsibilities

• Oversee daily front-of-house service operations by assigning shifts and supervising service attendants to ensure efficient service delivery
• Train new service staff on service standards, order taking, and customer handling skills to maintain consistent quality
• Manage peak-hour dining flow to minimize customer waiting time and ensure smooth service
• Resolve customer complaints and complex service issues professionally to maintain high customer satisfaction
• Inspect dining area cleanliness and monitor stock levels of tableware, condiments, and supplies to support operational readiness
• Report daily sales figures, service issues, and staff performance metrics to restaurant management for informed decision-making
• Enforce store hygiene rules and company service SOPs among all service crew to uphold safety and quality standards

Required competencies and certifications

• Minimum 1–2 years relevant F&B service or supervisory experience
• Ability to coordinate and lead a service team with effective leadership skills
• Strong communication skills demonstrated by patient and effective handling of customer conflicts
• Familiarity with F&B service workflow and willingness to work flexible shifts including weekends
• Meticulous attention to detail, problem-solving mindset, and a high sense of responsibility

Other Information

• EA License No.: 24C2389(0 COMPROMISE RECRUITMENT PTE.LTD.)
• EA Personnel Name: HE YA
• EA Personnel No: R24124237