WAITER SUPERVISOR

Job Summary

You will supervise daily service operations, lead and train waitstaff, manage customer interactions, and coordinate with kitchen staff to ensure smooth and efficient dining experiences in a fast-paced F&B environment.

Responsibilities

• Supervise and coordinate daily service operations to maintain smooth workflow and high service standards
• Lead, train, and schedule waitstaff to ensure effective team performance and customer service
• Welcome customers and assign tables to optimize seating and flow
• Take orders accurately and ensure timely delivery of food and beverages to customers
• Monitor service quality and customer satisfaction by observing and addressing service issues promptly
• Handle customer enquiries and complaints professionally to resolve issues and enhance guest experience
• Coordinate with kitchen staff to synchronize service and food preparation for efficient operations
• Maintain cleanliness and hygiene in the dining area to comply with health and safety standards
• Check stock levels regularly and arrange replenishment of supplies to avoid shortages
• Assist with opening and closing duties to prepare the restaurant for daily operations and secure it after service
• Ensure compliance with food safety and workplace procedures to uphold regulatory standards
• Perform other duties assigned by management to support overall restaurant operations

Preferred competencies and qualifications

• Relevant experience in the F&B industry to effectively manage service operations
• Good leadership and communication skills to guide staff and interact with customers
• Service-oriented attitude with the ability to handle customer complaints constructively
• Ability to work shifts, weekends, and public holidays to meet operational needs
• Capability to work in a fast-paced environment while maintaining quality service
• Responsible, punctual, and a good team player to contribute positively to the work environment