Assistant Restaurant Manager (Hotpot)

Job Scope

• Assist the Restaurant Manager to manage and run the daily operations of the restaurant.
• Ensure that sales targets and service standards are met.
• Manage operational costs and requisite stocks/items required by the restaurant.
• Lead and motivate the team in achieving sales target and customer satisfaction.
• Establish good rapport with customers and handle customers' request professionally and promptly.
• Plan staff rosters and provide training and coaching to staff on customer service and product knowledge.
• Schedule and coordinate meetings.
• Participate in HR matters such as recruitment, conducting employee performance reviews, disciplinary, grievances etc.
• Develop strategies for better workplace efficiency and goal achievement.
• Liaise between managers, customers and employees.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Create and foster a respectful and inclusive team environment.
• Ensure compliance to licensing, food safety/hygiene regulation, health and safety legislation and guidelines.

Job Requirements

• Diploma in Food and Service Management or Business Management
• 6 to 8 years of restaurant management work experiences
• Solid understanding of restaurant financials and experience with budgeting, cost control, and revenue management.
• Extensive food and beverage (F&B) knowledge
• Familiarity with restaurant management software
• Strong written and oral communications skills in Mandarin to liaise with business partners (vendors/suppliers) and colleagues from international teams of Mandarin-speaking background.
• Comfortable to work with multicultural teams and groups locally and internationally.