Banquet Operation Manager

Job Objective

Oversee Banquet operation to ensure high quality of food and service delivered to members and guests at functions in accordance with the club standards.

Job Description

• Meet and ascertain members or guests requirement for their event.
• Ensure that all function rooms are set up in accordance to the function orders.
• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
• Communicate and delegate responsibilities to Executive to follow-up on all resources and services required from other departments, such as table cloths, uniforms, technical support etc.
• Team building. Observe staff performance, grooming and punctuality.
• Work with relevant Outlet Manager, Steward Manager, Executive Chef, Sales Manager or partners to map out the requirement and provide the resources essential for event.
• Resolves members or guests complaints/feedback in a professional manner and follow up efficiently.
• Attend Operations Meeting and monthly sales meetings.
• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.
• Plans and ensures sufficient manpower for all banquet events.
• Ensure that serving staff comply with the required cleanliness and hygiene standards.
• Conduct and enforce all pre-event checks and control procedures.
• Conduct basic Banquet department briefing to all full time/part-timer.
• Handle manpower deployment, recruitment, staff grievances and disciplinary issues.
• Handle part-timer Payment.
• Handle monthly stock inventory.
• Handle adhoc special projects and assignments as assigned by Reporting Officer.

Job Requirement

• Minimum Diploma in any field
• 3 – 4 years’ F&B experience in a supervisory capacity
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Excellent interpersonal skills
• Good communication skills
• Possess Initiative
• Work Collaboratively
• Ability to cope under pressure
• Good business acumen and awareness
• Able to do shift work and work on weekends (5 day work week)