Barista Supervisor

· Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc

· Proactively communicate to employees on KPIs on sales, service and food quality

· Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts

· Communicate with Head Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times

· Maintain safety requirements at the restaurant

· Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

· Manage stock levels of bar inventories, disposables packaging, cutleries, sauces

· Handle customers’ compliments and complaints promptly

· Deliver and present manpower and sales reports

· Suggest and recommend improvements to the running of the restaurant

· Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

· Responsible for induction training and on the job training of new employees and also newly promoted staff