Cafe Manager

Company background

Knots cafe is a unique lifestyle cafe that carries fresh food, flowers and furniture, located a few minutes walk from Macpherson MRT. We also have a second food outlet at Singapore Management University in Bras Basah. We welcome you to join our friendly and family oriented company. More information at https://www.knotscafeandliving.com/

We are looking for a Cafe Manager/Assistant Cafe Manager to organize daily operations, oversee cafe revenue, and motivate our staff to provide excellent customer service. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

Responsibilities

• Manage day-to-day operations of the cafe
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Hire, onboard and develop new front of house and kitchen staff, assisted by Head Chef
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality, together with the Head Chef
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Generate promotions and programming to boost cafe traffic
• Adhere to and enforce employee compliance with health, safety, and sanitation standards

Requirements

• 5.5 - 6 day work week
• Diploma with 2-5 years of food and beverage service industry experience
• Excellent leadership skills, experience leading a team
• High school diploma or relevant hospitality experience
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Strong interpersonal and communication skills
• Demonstrated ability to manage operating costs in accordance with budgets
• Comfortable setting priorities and delegating tasks as needed
• Organized and detail-oriented

Benefits

• Annual leave and medical benefits
  
• Staff welfare benefits and festive gatherings
• Child education benefits for parents
• Birthday leave and voucher