Coffee Barista

About us:

Greybox is an award wining premium coffee brand, founded in 2016.

We source beans from the best growers in the world, which scored over 80 points by Specialty Coffee Association. We roast the beans in small batches, aiming to bring the best in the cup. To stay ahead of the coffee trends, we work with champion baristas for training, and do our best to serve to coffee lovers.

Job Description:

As a Coffee Barista, you'll play a pivotal role in creating delightful experiences for our customers by crafting exceptional coffee beverages. Your primary responsibilities include:

1. Drink Preparation: Expertly preparing various types of coffee and non-coffee beverages according to recipes and customer preferences. This includes espresso-based drinks, pour-over coffee, French press, other specialty brews, and non coffee drinks such as tea and fruit juices.
2. Customer Service: Providing friendly, efficient, and personalized service to customers. Engaging with patrons to understand their preferences and recommend suitable coffee options.
3. Beverage Customization: Tailoring coffee orders to meet specific customer requests, such as adjusting sweetness levels, milk alternatives, and flavorings.
4. Equipment Maintenance: Operating and maintaining coffee equipment, including espresso machines, grinders, brewers, and other tools. Ensuring equipment cleanliness and functionality.
5. Quality Assurance: Upholding high standards of quality in every aspect of coffee preparation, including coffee bean selection, grinding, tamping, and extraction. Monitoring product freshness and ensuring consistency in taste and presentation.
6. Cleanliness and Organization: Maintaining cleanliness and organization in the coffee bar area, including workstations, serving counters, and dining areas. Adhering to food safety and hygiene standards.
7. Inventory Management: Monitoring coffee and supplies inventory levels and informing management when restocking is needed. Assisting with receiving, storing, and rotating stock as necessary.
8. Team Collaboration: Working collaboratively with other team members, including fellow baristas, kitchen staff, and management, to ensure smooth operations and exceptional customer experiences.
9. Upselling and Promotion: Recommending additional menu items, such as pastries, snacks, or merchandise, to increase sales and enhance the overall customer experience.
10. Continuous Learning: Staying informed about coffee industry trends, new brewing techniques, and specialty coffee varieties. Participating in training sessions and workshops to improve coffee knowledge and skills.

Requirements:

• Prior experience as a barista or in a similar customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a passion for delivering high-quality coffee experiences.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays

Benefits:

• 5 day work week
• Overseas Training Opportunities
• Medical insurance
• Employee discounts
• Partner meals and discounts
• Career progression pathways available

Join our team and become part of a vibrant coffee culture where your passion for coffee and dedication to customer satisfaction can shine!