MULTI OUTLET MANAGER

Job Purpose:

Works closely with Senior Management on strategic business planning and operations, and is responsible for the monthly financial performance and day-to-day operations of the outlets (maximum 2) under his/her purview.

Responsibilities:

Business Operations

· Responsible for the business performance of the multiple outlets under his/her charge

· Analyze business performance to optimise sales and profitability

· Develop and implement budgets

· Oversee cost controlling and food purchasing activities

· Work closely with the cross functional departments to ensure business continuity

· Manage and review systems and processes

· Facilitate innovation and lead team leaders to implement change

· Prepare reports at the end of the shift/week, including staff control, food control and sales

· Manage external service providers

· Handling emergency and difficult situations.

Customer Service

· Manage customer service

· Innovate the customer experience

· Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

People Management

· Monitor and manage the Outlet Managers’ performance

· Develop team leaders through capability development and coaching

· Facilitate innovation and lead team leaders to implement change

Adhering to Quality and Standards

· Ensure compliance on high standards of quality control, hygiene, and health and safety

Skills/Qualifications:

· At least 5 years of relevant experience in food court / institutional catering

· At least 3 years’ experience in managing multiple outlets

· Minimum ‘O’ level or Diploma in F&B service or equivalent

· Processes strong leadership qualities

· Willing to be involved in hands on operations

· Excellent communication and interpersonal skills

· Able to lead and motivate to produce results

· Passionate about leading by example

· Ability to work in a fast-paced environment