Operation manager

Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner.

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• Develop and establish financial budget and plans.
• Develop and maintain business continuity strategies, policies and guidelines.
• Develop managers and high potential employees.
• Develop service recovery framework.
• Drive service quality and customer satisfaction.
• Establish business strategies for the business function.
• Establish operational plans for the business function.
• Lead managers to develop organisational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage revenue and expenditure.
• Oversee cost control and food purchasing activities.
• Plan and develop menus.