Operations Manager

About Greenhood

Greenhood is Singapore’s only high-tech farm on HDB rooftop. As a highly energetic start-up in a fast growing industry, we are passionate to look for ways to make our everyday urban lives greener and more sustainable. We started up the company to bring together our neighbourhood community to share this common vision and progress towards our goal together.

As one of the winners of the first-ever HDB rooftop tenders for urban farming, we are excited to play our part in our journey towards Singapore’s 30 x 30 vision on food security. Our Controlled Environment Agriculture (CEA) based hydroponic farm uses our own innovative growing systems and energy-efficient techniques. This allows us to stay true to our goal of producing fresher, pesticide-free and tastier produce in a sustainable manner and closer to our community.

We boast a marquee set of clients across hotels, restaurants, supermarkets and have our own D2C operation.

Website: www.greenhood.sg

Instagram/ Facebook: @greenhood.sg

Location: Level 6, 946A Hougang Street 92, Singapore 531946

Job Responsibilities

This is an exciting opportunity to be a part of a high-tech startup focussed on bringing sustainable farm-to-table produce to our local community. We are currently hiring an experienced Operations executive to join our dynamic team to spearhead Greenhood’s B2B and B2C business delivery. You will be part of the leadership team developing the sales strategy, managing fulfilment, ensuring achievement of sales KPIs and managing farm tour activities.

Sales and Operations

• Lead the sales strategy for D2C, Horeca and supermarket businesses
• Manage order fulfillment across all customer segments
• Drive operational efficiency and excellent quality control
• Drive e-commerce sales performance to meet sales goals
• Manage the sales, promotions, marketing and social media campaigns over offline and digital platforms
• Spearhead the designing of marketing collaterals in line with Greenhood brand guidelines and marketing strategy
• Ensure maximum customer satisfaction through monitoring and resolution of customer feedback through online & in person channels
• Manage customer loyalty programmes/ monthly subscribers

Events and Community Outreach

• Plan and execute regular urban-farming related events and farm tours for corporates, schools and individuals
• Manage the delivery of our proprietary agri-system installations
• Drive new customer acquisitions for tours and agri-system installations
• Oversee and organise volunteering programmes

Requirements

The requirements are:

• Degree /Diploma in Sales & Marketing, Operations, Logistics or related disciplines
• At least 5 years work experience in D2C/e-commerce or F&B industry
• Passion for sustainability and urban farming/ gardening
• Dynamic and entrepreneurial individual who is self-motivated to develop Greenhood’s brand and business
• Good understanding of traffic metrics and sources, and experience in tracking, optimising, and implementing online sales/product/ promotional strategies through data analytics and projection
• Excellent communication and interpersonal skills to build strong rapport with various internal and external stakeholders
• Design skills for preparation of marketing collateral; Adept at Canva, MS Office

Salary: $3,000-$5,000 per month depending on experience

Working hours: 8am-5pm incl. 1 hour break. 5.5 day work week