Outlet Manager (Food Services)

The Outlet Manager is responsible for the profitability of the outlet. He/she performs outlet-level support functions including customer service, scheduling, day-to day operations, cashiering, loss prevention, maintenance, and back office support. He/she manages inventories, interacts with customers, wait staff and support employees to maximises revenue generation and enhance the customer experience. He/she oversees the recruitment, training, and motivation of staff. He/she maintains high standards of quality control, hygiene, health and safety in the dining area.
Job Description: 
•	Administer purchasing and receiving procedures.
•	Analyse service quality and customer satisfaction.
•	Conduct staff performance assessment process.
•	Contribute to innovation process within own scope of work in the business unit.
•	Facilitate compliance with legislative and regulatory requirements.
•	Foster service innovation.
•	Identify and establish internal and external stakeholder relationships.
•	Implement loss/risk prevention.
•	Lead team to implement change.
•	Manage and implement business continuity plans.
•	Manage compliance with food and beverage hygiene policies and procedures.
•	Manage cost and quality controls.
•	Manage crisis situations.
•	Manage food & beverage operations.
•	Manage guest service.
•	Manage site/outlet and equipment maintenance.
•	Manage training.
•	Managing the customer experience.
•	Monitor income and expenses.
•	Optimise workforce for service excellence.

Read Less