SALES ASSOCIATE

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers’ needs and provide assistance and information on product features

• Welcome customers to the store and answer their queries

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

• Maintain in-stock and presentable condition assigned areas

• Actively seek out customers in store

• Remain knowledgeable on products offered and discuss available options

• Cross sell products

• Team up with co-workers to ensure proper customer service

• Build productive trust relationships with customers

• Comply with inventory control procedures

• Suggest ways to improve sales (e.g. planning marketing activities)

Requirements

Sales Associate skills

• Proven work experience as a Retail Sales Associate, Sales Representative or similar role

• Basic understanding of sales principles and customer service practices

• Basic Math skills

• Working knowledge of customer and market dynamics and requirements

• Familiarity with inventory procedures

• Solid communication and interpersonal skills

• A friendly and energetic personality with customer service focus

• Ability to perform under pressure and address complaints in a timely manner

• Availability to work flexible shifts

• High school degree; BS degree in Marketing or related field would be a plus

• Able to work on weekend and public holiday