Senior Service Crew / Team Leader

Job Scope: 

1. Manage and oversee operations 

2. Deliver excellent customer service and ensure customer satisfaction

3. Handle and resolve customers' enquiries and complaints effectively

4. Manage and supervise the staff in terms of cleanliness, customer service, drinks preparation 

5. Plan and schedule shifts to optimise efficiency and minimise cost 

6. Purchase supplies and oversee use of beverages with minimum waste

7. Control cost and optimise revenue

8. Nurture a positive working environment

9. Execute business development / marketing initiatives

10. Perform any other work related tasks assigned 

Requirements :

1. At least 1 year experience as a supervisor in a F&B environment

2. Proficient in MS Office i.e. Word and Excel 

3. Strong leadership, motivational and people skills 

4. Team player with great interpersonal skills

5. Singaporean / PR 

Others :

1. 44 hours work week (will be required to work on weekends)

2. Medical benefits