Service Crew Supervisor, ANIPLUS Merchandise Cafe

The Service Crew Supervisor, ANIPLUS Café is responsible for day-to-day operations of the F&B and merchandise outlet located at the Esplanade. This role involves managing crew members, ensuring exceptional customer service and maintaining a high standard of product quality and presentation.

Responsibilities

Merchandising Operations

• To assist in creating attractive merchandise displays and layouts to enhance product visibility.
• To ensure shelve space is being monitored diligently.
• To manage stocks inventory through proper segregation of shelve space, and stock for display in an organized manner.
• To uphold customer service standards and to implement quality operation procedures.
• To perform regular updates and communications among stake holders on merchandise related issues.

F&B Operations

• Assist in front-of- house daily operations, including opening and closing procedures.
• Monitor F&B inventory levels and place orders for F&B products as needed.
• Maintain cleanliness, organization, and safety standards in the café.

Staff Management

• Assist in recruiting, training, and supervising F&B and merchandise crew members.
• Create work schedules, assign duties, and monitor crew members’ performance.
• Provide ongoing coaching and feedback to crew members to maintain high levels of motivation and productivity.

Finance & Administrative Tasks

• Oversee equipment and outlet maintenance.
• Maintain accurate records of sales, inventory & expenses.

Requirements

• Minimum 3 years of experience in retail merchandising, and F&B Café a plus.
• Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred.
• Cafe management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative.
• Keen interest in Anime and Japanese pop culture an additional advantage.