Store Manager

1. Human Resources Assistance

· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

· Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.

· Manage an efficient team of service staff by taking an active interest in their welfare and development.

· Coach, train and supervise staff to operate stations.

· Develop and motivate team members through capability development.

2. Operational Assistance

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Perform inventory checks and product ordering.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is always well represented.

· Plan roster for operations staff.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff

and management.

· Ensure that POS system is always operational and accurate.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Maintain workplace safety and health policies and procedures.

· Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.

· Execute any other duties as requested by immediate superiors.

3. Financial Assistance

· Achieve Business KPIs set by management.

· Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.

· Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.

· Reduce food, beverage and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.

· Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.

· Verify & process daily and monthly roster for accurate payroll execution.

4. Administration Assistance

· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

· Maintain an attractive and an orderly appearance in the outlet.

· Prepare the daily sales report.

· Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

· Motivate, guide and train the staff in upselling the food and beverage items.

· Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.

· Ensure that all staff are properly informed daily via ‘roll call’.

Benefits

· Staff Discount

· Medical Benefits

· Meal Benefits

· Career Progression

· Flexi Health Benefits

· Performance Incentive Bonus