Supervisor (Restaurant)

Job Description:

• Oversee entire front of house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Conduct weekly roll call to communicate and reinforce company’s policy
• Analyse staff evaluations and feedback to improve the customer’s experience
• Oversee and ensure compliance hygiene, sanitation and safety standards
• Maintain administrative functions, ensure all paperwork are completed accurately
• Assist in promoting marketing campaigns and implement marketing initiatives in the restaurant
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff

Requirements:

• At least 2 years of experience in a Chinese restaurant setting with 1 year of supervisory experience
• Bilingual in English and Mandarin to liaise with stakeholders
• Thorough knowledge in food and beverage operations
• Possess excellent communicate and management skills
• Decisive and critical thinker with strong leadership skills
• Well-groomed and presentable