1 Year Senior Liaison Executive (5 Days Office Hours) #HGN

Job Responsibilities

• Assist the Manager to supervise a team of ground operations staff

• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services

• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows

• Develop and implement new operational workflows to support the department’s work

• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless

• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly

• Perform frontline counter duties at times

• On rotation for 24/7 on-call duties

• Team Development

• Provide On-Job Training (OJT) to new colleagues as assigned

• Coach and mentor ground team

• Develop and refine training materials and manuals

• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions

• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints

• Investigate complaints and incidents

• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems

• Write written replies to complainants

• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines

• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)

• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime

• Troubleshoot any technical problems encountered by the team

• Support in the collation of operational and management reports generate accurate statistics for management’s decision making

• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups

• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level

• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required

• Assist to carry out any other duties assigned

Requirements:

• Bachelor's Degree in any discipline

• At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]


Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.