Admin cum Operations Executive(Cleaning)

Job Title: ADMIN/OPERATIONS EXECUTIVE(CLEANING)

Location: Singapore, in office

Summary:

We are seeking a highly capable Admin cum Operations Executive(CLEANING) to oversee all aspects of cleaning operations to maintain a clean, safe, and sanitary environment with expertise in residential and commercial cleaning industry. The ideal candidate will have a strong understanding of cleaning services industry, particularly in the context of residential, office and commercial cleaning market.

Responsibilities:

1. Administrative Support:

• Provide comprehensive administrative support to the cleaning operations team.
• Manage and maintain office supplies, equipment, and inventory.
• Handle correspondence, including emails, phone calls, and mail, ensuring timely responses and appropriate follow-up.

2. Scheduling and Coordination:

• Coordinate and schedule cleaning services for clients, ensuring timely and efficient service delivery.
• Maintain and update staff schedules, including shifts, leave, and overtime.
• Liaise with clients to confirm appointments and address any scheduling changes or issues.

3. Record Keeping and Documentation:

• Maintain accurate and organized records of cleaning activities, staff attendance, and client interactions.
• Prepare and manage documents, including contracts, invoices, and reports.
• Ensure compliance with company policies and procedures for documentation and record keeping.

4. Client Interaction:

• Serve as the first point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
• Handle client complaints and feedback, ensuring proper resolution and improvement of services.
• Maintain strong client relationships through regular communication and follow-ups.

5. Staff Support:

• Assist with the recruitment, onboarding, and training of cleaning staff.
• Manage employee records, including personal information, certifications, and performance evaluations.
• Provide administrative support to staff, addressing any issues or concerns they may have.

6. Financial Administration:

• Assist with the preparation and management of budgets, invoices, and financial reports.
• Process payments and handle petty cash transactions.
• Monitor expenses and ensure cost-effective use of resources.

7. Health and Safety Compliance:

• Ensure compliance with health and safety regulations within the office and at client sites.
• Maintain records of safety inspections and training sessions.
• Assist in implementing and monitoring safety protocols and procedures.

8. Inventory Management:

• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Order supplies and coordinate with vendors for timely delivery.
• Maintain records of inventory usage and track costs.

9. Miscellaneous

• Performing any other tasks as instructed by the management.
• Assisting in special projects and tasks as required.

Qualifications:

· Education: Diploma or degree in business administration, management, or a related field (preferred but not always required).

· Experience: Previous experience in an administrative role, preferably within the cleaning or facilities management industry.

· Skills:

• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
• Attention to detail and accuracy in record keeping and documentation.

Competencies:

• Customer Focus: Dedicated to meeting the needs and expectations of clients.
• Problem-Solving: Capable of addressing and resolving administrative and client issues effectively.
• Adaptability: Flexible in responding to changing administrative and operational requirements.
• Team Player: Works well within a team environment and supports colleagues.

Certifications (Preferred but not mandatory):

• WSQ Office Skills Certification: Demonstrates proficiency in essential office and administrative skills.
• Customer Service Certification: Validates skills in managing client interactions and ensuring customer satisfaction.

Work Environment:

• Primarily office-based with occasional visits to client sites and operational areas.
• Standard office hours, with occasional requirements to work outside regular hours to meet operational needs.

To apply: submit resume directly to [email protected]

Foong Siew Hoon (CEI Registration No: R1108953)

Giant Recruitment Pte Ltd (EA Licence 22C0921)