Aesthetics Clinic Sales & Operations Manager

Job Description:

• Handle sales/retail operations and lead a team of consultants.

• Responsible for achieving monthly sales KPIs, sales targets, direct sales, marketing, or customer service activities.

• Conduct relevant training and leadership coaching to team for desirable results

• Collaborates with Aesthetics doctor to offer professional consultations in skin, body, and hair care.

• Understand opportunities for the brand within the market, discuss and implement sales strategies for the team and identify opportunities to cross and up-sell products.

• Develop comprehensive aesthetic treatment plans that incorporate both clinic treatments and product solutions.

• Advocate the clinic's range of services and products in a manner that educates the customer.

• Offer high-quality customer service and after-sales support.

• Challenge assumptions about performance through careful analysis of the data and acting on the underlying causes of poor performance.

• Generate new contacts/accounts useful for the growth of the business.

• Work closely with the marketing team to design campaigns and sales tactics to increase revenue and new patient count, improve retention and loyalty.

• Ensure high levels of customer satisfaction through excellent sales service.

• Assist in operations in clinic when needed. This includes but not limited to, reception and admin work, patient care assistance and doctor-patient consultations.

• Advise others on business or operational matters.

Job Requirements

• 3 years of experience in Sales & Operations for Beauty Service industry

• Computer literate

• Strong leadership and people management ability

• Communication and interpersonal skills

• Fluent in English and mandarin to communicate with the therapists

• Result oriented with proven track record.