Clinic Assistant

Clinic Assistant

This role reports to the Clinic Manager of the practice. We are looking for positions in South, West and East of Singapore.

Job Description

• Ensure that the clinic is in working order prior to start of clinic shift
• Ensure that opening balance of petty cash is accurate and working order of POS systems
• Top up consumables in Doctor's/treatment room
• Register patients and checking of eligibility with government and corporate benefits
• Updating TPA benefits in CMS to ease post consult and payment process
• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient
• Assist the clinician in minor procedures/Chaperoning
• Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in CMS
• Assist patients in making follow up appointments and scheduling of visits
• Washing of medical devices and equipment’s and performing sterilization (autoclave)
• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system
• Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.
• Replenishment of medications and consumables as required
• Closing of shift, including tallying of daily takings against payment mode
• Perform timely claims (e.g. HSG, CHAS, Medisave, TPA)
• General housekeeping of the clinic
• Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails)
• Follow up on administrative processes in a timely manner (benefits check and referrals)
• Tracking and releasing of patient reports
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Ensure all medical devices are in working order daily.
• Other duties assigned by Clinic Manager and Clinic Lead Doctor.

Requirements

• Able to work shifts and on weekends, evenings and Public Holidays.
• Cross deployment to neighboring clinics on an as-needed basis
• Training will be provided
• Relevant experience in hospitality or healthcare industry is preferred
• Ability to speak multiple languages will be advantageous
• Team player, good interpersonal and communication skills
• Familiarity with various clinic management systems is a plus
• Technology Savvy and computer-literate