Clinic Ops Team Leader

Aim

To equip Clinic Ops Executive with necessary clinic operations skills, oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a higher level of service is provided to our patients. Be the bridge between HQ and clinic to ensure smooth communication and ensuring SOP adherence.

Job responsibility

• Effective supervision of day to day operations
• Oversee the timely and proper maintenance of all clinic facilities
• Assist in manpower and resources planning to meet the clinic daily operations needs
• Responsible for well-managed, maintained clinic assets and materials
• Ensure compliance to dispensing/medication management policies, SOPs and medication safety policies and guidelines
• Support regular review of systems and processes to update the SOP and P&P
• Identify and support best practices among the clinics and ensure that the Workplace Safety and Health and security measures are effectively in place
• Participate in new initiatives
• Drive continuous improvement initiatives
• Support the implementation of initiatives, projects or workflows roll-out
• Support coordination and dissemination of information on organisation initiatives and emergency plans such as business continuity plans and pandemic plans
• Monitor and assess performances of the key KPIs established for Clinic Operations
• Maintenance of proper filing and documentation for medical claims and reviews
• Handle patient feedback