Division Lead, Silver Generation Office

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals. 

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs) 
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met
   

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards
   

Care Coordination and Community Engagement 

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners to identify opportunities for collaboration that are in line with divisional work-plan, and support local community pilots and community partners in the implementation of the AAC Centre model/other initiatives

Job Requirements

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too
• Passion in communication or outreach on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required