Executive (Home Personal Care)

Job Summary:
This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.

Principal Responsibilities and Duties:

Staff Management

• Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training.

• Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required.

• Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner.

• Coach staff on rapport-building, service recovery and problem-solving to address potential issues early.

• Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.

• Provide support and guidance to promote staff well-being, engagement and retention.

• Ensure compliance with organisational policies, service standards, and relevant regulatory requirements.

• Verify and submit staff claims, timesheets and leave applications accurately and on time.

• Maintain accurate service and operational documentation and submit required reports within stipulated timelines.

Client Care

• Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans.

• Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required.

• Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats.

• Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being.

• Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary.

• Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs.

• Co-organise and support funded programmes/activities for clients in accordance with programme requirements.

• Prepare and submit timely case notes, programme updates and required service reports.

Vendor Management

• Coordinate and manage vendors engaged to provide additional care/support hours for clients.

Other responsibilities

• Handle community enquiries and referrals related to the HPC+ service.

• Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required.

Essential Skills & Qualifications:

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.

• Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities.

• Strong leadership, communication, and problem-solving skills.

• Familiarity with Singapore’s community care sector and regulations.