Manager, Service and Operations (Clinic)(3146) - National University Polyclinics

The Manager will lead the Service and Operations teams at the polyclinic to ensure smooth daily operations and implementation of new initiatives such as Healthier SG, Social Prescribing and Age Well SG. Working closely with the Head of Polyclinic and other departments, you will drive service excellence and continuous improvement.

As a people leader, you will coach, mentor, and inspire the operations staff for continuous development. There will also be opportunities to collaborate on cross department improvement projects to improve patients’ access to care, operational efficiency, and patients’ experience.

You will also have the opportunity to collaborate with team members across other workgroups, polyclinics or HQ, focusing on manpower planning, training and development, digital and service transformation, policy and workflows, new polyclinics development, and emergency planning.

This position requires a self-driven individual with a passion for public healthcare and is keen to take up enriching opportunities to further develop his/her career and growth in healthcare administration.

We are seeking for candidates with the following requirements.

• Good degree in any discipline
• Minimum 6 years of operations management, service quality and customer feedback experience.
• Possess strong leadership and people management skills.
• Successful track record of implementing operational improvement initiatives resulting in higher productivity, improved patient / customer experience.
• Strong in decision making, problem solving and communication skills.
• Experience in operations in healthcare sector and/or service industry will be an added advantage.
• Able to commit to 5.5 days’ work week.