Manager, Zone Operations, RHSO(5015)

• Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations:

- Transition care programme
- Community Health Posts

• Support in operations planning in the following assigned areas:

- Data analysis and monitor workload
- Manpower planning and management
- Collaborate and engage community partners to co-ordinate community operations

• Drive continuous improvement to enhance care and residents experience including:

- Pilot new programmes and processes
- Evaluate the use of technology to ease workflow improvement
- Evaluate success of pilot programs for future action
- Manage service related feedback and ensure residents' concerns are addressed
- Evaluate feedback and identify potential service gaps for improvements

• Lead in regional community operations team in assigned areas:

- Ensure department is appropriately resources to carry out its mission - people, funding, skill & technology
- Develop team members to enhance their skills & harness their potential
- Integrate team with the other RHSO departments and divisions

• Any other duties