Operations Executive/Manager

Role Overview

The Business Operations Executive/Manager position is responsible for ensuring smooth day-to-day clinic operations, maintaining regulatory compliance, and driving business growth through strategic planning and digital engagement.

The incumbent will work closely with clinical, administrative, and management teams to enhance operational efficiency, improve patient experience, and support the organisation’s expansion objectives.

Key Responsibilities

• Oversee and support daily clinic operations to ensure efficiency, quality service delivery, and patient satisfaction
• Ensure compliance with relevant healthcare regulations, policies, and clinical governance standards
• Develop and implement operational strategies to improve productivity and optimise resource utilisation
• Coordinate effectively between clinical staff and administrative teams to ensure seamless operations
• Monitor, analyse, and report on business performance metrics and KPIs
• Drive continuous improvement initiatives across operational and service areas
• Support business development efforts, including identifying growth opportunities and enhancing service offerings
• Manage online presence and patient engagement across digital platforms

Qualifications & Requirements

• Degree or Diploma in Healthcare Management, Business Administration, or a related field
• Proven experience in healthcare operations, clinic management, or business administration
• Strong knowledge of healthcare compliance and regulatory requirements in Singapore
• Demonstrated skills in strategic planning, business development, and performance analysis
• Strong interpersonal skills with the ability to collaborate effectively across teams
• Excellent analytical, problem-solving, and decision-making capabilities
• Strong written and verbal communication skills
• Ability to work independently