Operations Manager

Job Summary: The Operations Manager is aleadership role accountable for the smooth, safe, and cost-effectivefunctioning of all non-clinical operations within the nursing home. This roledirectly supports the delivery of quality care to residents by overseeingmaintenance, facility services, vendor management, and regulatory compliance.The Operations Manager also plays a strategic role in quality improvement,budget control, and emergency preparedness, while cultivating a productive andsafe working environment for all operational staff.

Key Responsibilities

Operational Oversight

• Oversee day-to-day non-clinical operations across facilities, maintenance, kitchen, laundry, and stores.
• Ensure operational workflows support resident care, safety, and service excellence.
• Lead coordination between departments to ensure operational synergy and minimize service disruptions.

Regulatory Compliance

• Ensure full compliance with all relevant MOH, AIC, SCDF, and other regulatory standards.
• Lead preparation for audits, inspections, and accreditations.
• Implement internal policies and SOPs to meet changing compliance requirements.

Quality Assurance

• Design and monitor quality assurance programs for operations and service functions.
• Conduct regular facility audits and implement improvement plans.
• Ensure standards for safety, cleanliness, and resident satisfaction are consistently met.

Staff Management

• Supervise a multi-disciplinary team including in-house operations staff and outsourced service partners.
• Recruit, train, and evaluate staff performance; ensure adequate manpower planning.
• Cultivate a team-oriented, respectful, and responsive workplace culture.

Vendor and Contractor Management

• Manage contracts and performance of outsourced vendors (e.g., cleaning, security, pest control).
• Negotiate service agreements, monitor compliance, and ensure cost-effectiveness.
• Foster partnerships with reliable, value-driven suppliers and contractors.

Financial Oversight

• Develop, manage, and track operational budgets, ensuring fiscal discipline.
• Identify cost-saving opportunities without compromising service quality.
• Collaborate with Finance and Administration teams for procurement and expense reporting.

Emergency Preparedness

• Develop, implement, and review emergency response plans.
• Lead fire drills and crisis simulations in collaboration with SCDF and Fire Safety Manager.
• Ensure readiness of facility, staff, and systems for emergencies and disaster scenarios.

Communication and Stakeholder Engagement

• Maintain effective internal communication with department heads and care teams.
• Serve as the point of contact for regulatory bodies, community partners, and families on operational matters.
• Support cross-department collaboration to enhance service delivery and responsiveness.

Strategic Planning and Process Improvement

• Analyze operational data and service metrics to inform decision-making.
• Drive process improvement initiatives to enhance efficiency and service outcomes.
• Support long-term facility development, infrastructure upgrades, and innovation in care support services.

Ad-hoc Duties

• Represent the Home at relevant external forums, meetings, or events.