Patient Service Associate (6 months Contract)

Job Description & Requirements

We are hiring Patient Service Associate to serve as the first point of contact for patients, ensuring a welcoming, seamless and reassuring experience throughout their journey at the Centre, while managing front-desk registration, attending to patient enquiries, coordinating appointments, and supporting administrative and operational functions as required.

This is a 6-month contract position to provide maternity cover.

The clinic is conveniently located near Orchard MRT.

Key Responsibilities:

Patient Interaction & Service

• Attend to patients at the front desk and facilitate registration, payment, and appointment processes
• Provide accurate information on services, procedures, and waiting times
• Manage patient enquiries across in-person, phone, and email channels in a timely manner
• Anticipate patient needs and support a seamless experience throughout their visit
• Maintain professional presentation in line with the Centre’s standards
• Ensure readiness and proper functioning of equipment (e.g. NETS, credit card terminals), supplies, and systems
• Perform insurance and Medisave claims submission, including verification of patient eligibility and limits across relevant portals

Appointment & Administrative Coordination

• Schedule and confirm appointments using the clinic management system
• Ensure accurate collection and entry of patient information and documentation
• Process payments and issue receipts or invoices accordingly
• Safeguard patient data and maintain confidentiality in accordance with regulatory requirements

Patient Feedback & Issue Resolution

• Receive and document patient feedback and service-related matters
• Address routine service issues and escalate where appropriate
• Follow up on cases to ensure timely resolution

Qualifications & Experience

• Prior experience working in a health screening department, with direct patient-facing or patient service experience
• Proficient in English; proficiency in additional languages is an advantage
• Competent in basic computer applications and Plato
• Service-oriented with a composed and attentive approach to patient interaction

Working Hours

• Monday to Friday: 8:30am to 5:30pm
• Saturday: 8:30am to 12:30pm