Patient Service Officer (Dermatology Clinic)

We are now looking for a Patient Service Officer to be part of the team at Farrer Park and Ngee Ann City

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Generate bill estimation form.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Follow up with doctors or clinic staff on completing the information required.
• Providing advice on pre and post-procedure care
• Following up with patients post-procedure
• Assisting the doctor during consultations, surgical, medical, and aesthetic procedures
• Booking of appointments in the system.
• Alert and rectify duplicate patients’ records in the system.
• Assist in training and guiding new and junior staff.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Perform daily closing of collections and alert superiors on discrepancies if any.
• Rotation between Ngee Ann City and Farrer Park Clinics