Senior / Assistant Manager, Allied Health Admin (PHI Central/West)

Overview*

Incumbent is required to provide (i) ops & administrative support and (ii) informatics systems support for allied health departments, ensuring smooth daily operation.

This is a hybrid role to provide operation and admin support for assigned allied health department(s).

Working closely with allied health leads, incumbent is responsible for monitoring, maintenance and updates of relevant IT systems used by various allied health departments, including audit works, preparing budget and project management. Incumbent will help to coordinate allied health informatics systems for hospital future campus (IGH) and continuous maintenance thereafter.

Job Responsibilities*

Primary Responsibilities and Duties

1. Responsible for daily operations of assigned allied health departments, including front counter services, partnering Allied Health Leads and all other staff working within the department to solve system and process problems.
2. Manage annual financial budgeting and periodic reviews of expenditures to achieve financial prudency for assigned allied health department
3. Manage all procurement needs for assigned allied health department
4. Monitors utilisation rates of services and drives initiatives to improve utilisation of resources.
5. Manage risk and audit matters for assigned allied health departments.
6. Track, monitor and make recommendations to department KPIs and quality indicators for continuous improvements of services delivered for assigned department Contribute to the strategic evolution of departments’ systems and applications on cloud storages, leveraging Synapxe/private solutions to optimize service provision and achieve long term cost-effectiveness.
7. Prepares annual IT workplan submissions in consultation with department leads and system manager. Coordinate acquisition and implementation.
8. Assess and handle EPIC change requests from users. Handle build changes to fulfill user requirement or resolution of root cause.
9. Support integrations work between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
10. Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.
11. Supports System Manager in:

• Maintenance of department's servers, EUCs.
• Acquisition and implementation of computer system and accessories.
• Compilation of schedule workload statistical reports.
• Undertaking of scheduled and ad hoc data extraction and compilation as required by users.
• Price updates, charge rectification and audit activities..

1. Maintaining contracts and following-up with system vendors and department
2. Responsible to review, update and implement IT SOPs according to MOH, cluster and Synapxe directive, including business continuity measures during downtime.
3. In-charge of regular IT audits for assigned allied health departments.

Requirements:

Qualification Required and Area of Discipline

Degree in healthcare management or related studies with 4 years of experience or relevant qualifications in healthcare informatics systems.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Prior hospital operations experience with works involving budgeting, procurement and data analytics will be highly advantageous
• Good understanding of information security policies, network security and firewall administration
• Effective and demonstrable analytical, problem solving and organisational skills with high level of attention to details
• Ability to prioritise and simultaneously work on multiple tasks and projects within tight timeline
• Self-motivated, able to learn quickly and be flexible
• Work independently with minimal supervision