Senior Assistant Operations Manager

Job Summary:

• Industry: Healthcare
• Location: Queenstown
• Department: Surgical & Specialised Services

Job Responsibilities:

Manage service point operations assigned

• Responsible for daily operations of service points, including front counter services, administrative/operational matters and partnering with Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that the system and processes are per SOP
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised, and streamlined

Partner Head, Ops & Admin in achieving patient/caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned.
• Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training.
• Responsible for staff engagement, recruitment, and retention.
• Responsible for two-way communication between staff and management and ensuring timely dissemination of information, escalation of issues, and recommending solutions to problems

Participate in committees and other tasks as assigned

Job Requirements:

• Degree in any discipline with a minimum 3 years of work experience in the Healthcare industry
• Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical and quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/PowerPoint

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We regret that only shortlisted candidates will be notified.

Registration No: R23113834