Senior Executive, Medical Record Office

The Executive/ Snr Executive manages MRO operations related to medical records and reports; to also oversee operations of the assigned working units, provide leadership and manage resources to ensure consistently high standard of work quality and output from the various working units. The Executive/ Snr Executive is to also ensure the staff are meeting KPI, manage new initiative of transforming the medical report request into a digital platform enabling patient to request report online.

Duties And Responsibilities

Management of Department Operation

• Overall responsible for ensuring that the functions of MRO’s core processes are met operationally and service quality objectives are met.
• Plan, organize and manage the daily activities and workload for assigned working units to meet the standards set by the Hospital and regulatory agencies.
• Responsible for correcting service problems promptly to deliver safe, seamless, efficient services to all service areas through constant tracking of key performance indicators.

Process Management

• Assist the Manager to implement initiatives that can improve operational efficiencies and effectiveness.
• Upkeep and maintain MRO’s procedures and work instructions and ensure that the work processes clearly documented and consistently adhered to.
• Constantly seeking ways and continual review of processes to surpass customer’s expectations and add value to customers by working closely with department manager.

Quality Management

• Review department’s Key performance indicators and implement department action plan.
• Constantly review workflows, systems and procedures to detect areas for improvements to meet department’s KPI.
• Ensure company’s missions, values and policies as well as department action plans are effectively conveyed to staff and carried out.
• Address any inefficiencies that are not in the interests of Medical Records Office and Customer by suggesting ways for improvement.
• Ensure documented procedures and standards are updated to ensure relevancy and quality.

People Management

• Manage and motivate staff to ensure successful implementation of plans and achievement of targets.
• Provide clear goals and directions for the assigned working units within MRO.
• Participate in hospital events & projects. Motivate and encourage staff to do the same.
• Build strong rapport and lead each working units for participation.
• Guide, orientate and manage staff behaviors that benefit department as a whole.
• Set performance targets and provide feedback to staff on their performance regularly.
• Prepare and submit monthly workload and performance report for Medical Records Office
• Assist in putting up approval paper for equipment/renovation/purchase requisition etc.
• Active participation in within/cross department process improvement projects to create value to the customer/patient.
• Any other tasks assigned.

Er Ser Leong | Registration No: R23111884

BGC Group Pte Ltd | EA No: 05C3053