Social Work Assistant

Job Purpose:
To support the Medical Social Work Department in providing emotional, social, and practical assistance to residents and their next-of-kin through referral management, administrative support, enquiry handling, basic supportive counselling, and coordination of social and financial assistance services, with the aim of enhancing coping, well-being, and quality of life.

Details and Responsibilities:

• Receive, process, and maintain referral records for nursing home and day care centre admissions
• Support Medical Social Workers (MSWs) in intake assessments, admission coordination, and service arrangements
• Assist residents with community-related matters, including accompanying them to banks, Housing & Development Board (HDB), and other agencies as required for case management purposes
• Maintain accurate records and documentation to facilitate periodic reporting, statistical returns, audits, and ad hoc information requests
• Support the daily operations and administrative functions of the Medical Social Work Department
• Provide case management support to MSWs, including social-emotional support and practical assistance to residents, clients, and their next-of-kin
• Process applications for subsidies, means testing, and various financial assistance schemes
• Conduct financial assistance applications and renewals for residents and clients of the nursing home and day care centres
• Attend to public enquiries regarding nursing home and day care services, providing information, guidance, and appropriate referrals
• Collaborate with internal and external stakeholders to ensure smooth service delivery and continuity of care
• Perform any other duties and responsibilities assigned by Management and/or the Medical Social Worker

Qualification, Education, and Skills:

• Minimum GCE 'A' Level / Diploma in Social Services or equivalent for those without experiences
• Minimum GCE 'O' Level or equivalent for those with at least 1-2 years in social service sector.

Core Competencies:

• Good interpersonal and communication skills
• Ability to work with elderly residents and their families
• Strong administrative, documentation, and organizational skills
• Ability to handle sensitive and confidential information professionally
• Team player with a service-oriented mindset
• Proficiency in Microsoft Office applications

Working Conditions:

• Required to accompany residents to banks, Housing & Development Board (HDB), government agencies, healthcare institutions, and residents' homes/properties as part of case management and social work support services
• Required to work with residents and next-of-kin who may present with complex psychosocial, behavioural, emotional, or family-related challenges
• May be required to work occasional evenings, weekends, or public holidays to support operational needs, resident welfare, or departmental activities