Social Worker Associate/ Assistant

Job Description

A. Administrative and Scheme-Related Support

- Referral Intake and Screening, collaborate with Registered Nurse to conduct intake screening for resident.

- Complete social assessment for general understanding of family situation

- Pick up cases which require further psychosocial-spiritual support

- Admission

- Touch base with new resident to check in on transition coping

- Respite Care / Receive urgent / planned respite cases

- Work with team to ensure admission and work with relevant agencies and families on long term plan e.g. permanent placement in NH or discharge arrangements

- Assist residents in applying for government financial assistance programmes, including:

• Interim Disability Assistance Programme for the Elderly (IDAPE)
• Eldershield Claims
• Medical Fee Exemption Card (MFEC)
• Medifund
• ElderFund
• CareShield Life / MediShield Life
• Home Caregiving Grant
• PGDAS
• Silver Support Scheme
• Other financial schemes as applicable

B. Psychosocial Support and Casework

• Conduct intake screenings jointly with the Registered Nurse, and complete social assessments to identify clients requiring further intervention.
• Provide emotional support to residents and their families.
• Manage day-to-day casework, including coordinating referrals and external resources.
• Facilitate group activities, festive celebrations, and outings to support social engagement.
• Plan and conduct Household Committee meetings to check in on residents' well-being.
• Engage new residents and families to support their transition into the facility.

C. Advanced Care Planning and End-of-Life Support

• Ensure clients have completed Advance Care Planning (ACP) and/or Preferred Plan of Care (PPC) where applicable.
• Initiate conversations on end-of-life preferences, including life reviews, final wishes, and funeral arrangements.
• Provide bereavement support and short-term counselling to grieving families; refer for further support as needed.
• Coordinate pro bono funeral arrangements for residents without next-of-kin (NOK).

D. Intervention

• Work closely with internal teams and external agencies to implement appropriate intervention plans.

E . General Duties

• Keep up to date with government schemes, social policies, and referral services to support clients effectively.
• Attend and contribute to multidisciplinary team meetings.
• Handle walk-in and public enquiries.
• Maintain accurate documentation in accordance with PDPA and organisational standards.
• Contribute to process improvements and team-based initiatives.
• Perform other related duties as assigned.

Qualification & Experience

- Diploma in Social Sciences

- At least 2 years of experience in Healthcare / ILTC social work settings

- Ability to handle sensitive and confidential information with discretion