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Assistant Front Office Manager

salary Salary :

$4,900 - 5,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Assistant Front Office Manager

Responsibilities

  • Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
  • Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
  • Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
  • Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
  • Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
  • Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
  • Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
  • Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
  • Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
  • Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
  • Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
  • Review departmental programs to support team development.
  • Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.

Requirements

  • Minimum Diploma or Degree in Hospitality, Tourism, or related field.
  • At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
  • Strong leadership, communication, and interpersonal skills.
  • Service-oriented with the ability to support daily front office operations and guest satisfaction.
  • Proficient in Opera PMS or other hotel front office systems.
  • Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
  • Professional, well-groomed, and composed in all guest interactions.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

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About the Company

VILLAGE HOTEL CHANGI

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by...

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