Assistant Housekeeping Manager

JOB SUMMARY

Supports the Executive Housekeeper and/or Assistant Executive Housekeeper in all respects of responsibility for the cleanliness and orderliness of the hotel.

JOB DUTIES AND RESPONSIBILITIES

• Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper.
• Oversees daily room operations and coordinating with other departments regarding any issues related to room operations.
• Handles guest complaints and requests, promptly and efficiently.
• Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department.
• Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates.
• Daily inspection of all VIP rooms to ensure the room is in perfect condition.
• Ensures quality and consistency of all work produced.
• Supports in departmental projects, and contribute innovative ideas to enhance operations.
• Keep records of all controllable items, sales figures and production figures.
• Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments.
• Supports in managing linen, uniforms, and departmental supplies.
• Analysing guest feedback and identify improvement areas.
• Periodically checks on the various housekeeping stores ensuring cleanliness and orderliness.
• Checks on all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.
• Analyses staff daily assignments and ensure adequate coverage of housekeeping area on all shifts.
• Plans department’s monthly rosters.
• Plans, implements and conducts training for housekeeping associates.
• Plans and assists with 15 minutes training.
• Conducts new hire interviews and recruitment.
• Conducts orientation for newcomers on their first day.
• Schedules and monitors work carried out by contractors and make suggestions to improve standards.
• Conducts appraisal sessions with associate as and when designated by HR.
• Evaluates 90 days and annual appraisal of housekeeping associates.
• Keeps records and monitors annual leave and public holidays of all associates.
• Counsel staff and take disciplinary actions where necessary.
• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Ensures that safety precaution, fire evacuation and emergency procedures are adhered by housekeeping associates.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Diploma in Hospitality, Hotel Management, or related field.
• At least 1 year in a supervisory role managing Housekeeping department of the hotel, serviced apartments or resorts.
• Great understanding of hotel PMS systems (e.g. Opera) and Knowcross.
• Great communication and interpersonal skills.
• Strong attention to details (critical for inspections).
• Problem-solving and guest handling skills.
• Coaching, mentoring, and developing associates
• Technical expertise, leadership capabilities, and sharp eye for detail.
• Time management and ability to work under pressure.
• Familiar with housekeeping procedures, chemicals and equipment.
• Familiar with room inspection standards and audit requirements.
• Inventory and cost control basis.
• Willing to work shifts, weekends and public holidays.