Assistant Restaurant Manager

Assisting in Management of Restaurant Team

•    Handles employee questions and concerns.
•    Monitors employees to ensure performance expectations are met.
•    Provides feedback to employees based on observation of service behaviors.
•    Assists in supervising daily shift operations.
•    Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
•    Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
•    Adhere to the company’s policies, including cash handling policies and procedures.

Conducting Day-to-Day Restaurant Operations

•    Ensures all employees have proper supplies, equipment and uniforms.
•    Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
•    Ensures compliance with all restaurant policies, standards and procedures.
•    Monitors alcohol beverage service in compliance with local laws.
•    Manages to achieve or exceed budgeted goals.
•    Performs all duties of restaurant employees and related departments as necessary.
•    Opens and closes restaurant shifts.

Providing Exceptional Customer Service

•    Interacts with guests to obtain feedback on product quality and service levels.
•    Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•    Encourages employees to provide excellent customer service within guidelines.
•    Handles guest problems and complaints, seeking assistance from supervisor as necessary.
•    Strives to improve service performance.
•    Sets a positive example for guest relations.
•    Assists in the review of comment cards and guest satisfaction results with employees.
•    Meets and greets guests.

Conducting Human Resource Activities

•    Supervises on-going training initiatives.
•    Uses all available on the job training tools for employees.
•    Communicates performance expectations in accordance with job descriptions for each position.
•    Coaches and counsels employees regarding performance on an on-going basis.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent qualifications

Related Work Experience: At least 3 years of related work experience.

Supervisory Experience: At least 2 years of supervisory experience.

License or Certification: None