Banquet Supervisor

The Banquet Supervisor is responsible for supervising the setup, service, and breakdown of banquet and function events to ensure smooth execution, high guest satisfaction, and compliance with hotel standards. The role leads banquet service staff during events and coordinates closely with other hotel departments to deliver professional and efficient service.

Key Responsibilities

• Supervise banquet operations for meetings, weddings, conferences, events, and other functions.

• Ensure all function rooms are set up according to the event order, floor plan, and client requirements.

• Brief banquet staff on service standards, event details, timing, menu, and responsibilities.

• Monitor service quality throughout events to ensure guest satisfaction and smooth operations.

• Coordinate with Sales, Kitchen, Stewarding, Front Office, and other departments for event execution.

• Assign duties to banquet attendants, servers, and captains as required.

• Inspect room setup, cleanliness, equipment, table arrangements, and service ware before and during events.

• Handle guest requests, complaints, and last-minute changes professionally and promptly.

• Ensure banquet staff follow hygiene, safety, grooming, and service standards.

• Support the setup and breakdown of banquet venues before and after events.

• Monitor food and beverage service flow, buffet presentation, and replenishment.

• Maintain accurate event records, logs, and feedback reports.

• Assist in controlling banquet supplies, equipment, and inventory.

• Support staff training, coaching, and performance monitoring.

• Ensure all event operations comply with hotel policies and brand standards.