Bellman

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As a Bellman, you are the first point of contact with our guests as they enter the hotel. Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one. You are passionate to deliver true hospitality. You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore.

Day-to-Day responsibilities:

• Welcome arriving and departing guests by opening and closing vehicle doors and providing a warm, courteous first and last impression of the hotel.
• Assist guests with the handling, transportation, and delivery of luggage to and from their rooms or designated areas.
• Monitor daily arrival and departure lists, with particular attention to VIP and special-arrival guests, to ensure seamless service.
• Coordinate with Front Office and other relevant departments to facilitate the arrival, stay, and departure of VIP guests.
• Assist guests during the check-in and check-out process by providing luggage assistance and escorting them as required.
• Escort guests to their rooms and provide an orientation of the room, including room type, key features, amenities, and directions within the hotel.
• Offer accurate information on hotel facilities, services, and local attractions to enhance the overall guest experience.
• Respond promptly and professionally to guest requests, ensuring a high standard of personalized service at all times.
• Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas in accordance with hotel standards.

Knowledge, Skills and Qualifications:

• Minimum NITEC, Higher NITEC, or Certificate in Hospitality, Hotel Management, Tourism, or a related discipline.
• 1–2 years of relevant experience in a similar role within a hotel, preferably in a luxury, lifestyle hospitality environment.
• Excellent customer service and interpersonal communication skills with a professional and friendly demeanor.
• Ability to work efficiently in a fast-paced, high-service-standard hospitality environment while maintaining attention to detail.
• Physically fit and able to lift and transport guest luggage as required.
• Willingness to work rotating shifts, including weekends and public holidays.
• Positive attitude, strong teamwork and the ability to remain calm and professional under pressure.