Casino Surveillance Officer

Job Responsibilities

Maintain an effective relationship with Guests.

• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.

• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.

Work as part of a Team

• Work within a close working environment, in which Team Members may come from diverse cultural backgrounds.

Analyze information from information technology systems

• Evaluate and analyze information from multiple sources.

• Respond to situations identified through surveillance and computer analysis systems.

Operate Central Monitoring/Communication Console

• Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.

Survey Team Members / Customers Activity from the Monitor Room

• Monitor Team Members in accordance with the company policies, internal controls, SOP’s and associated regulations.

• Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary.
  

  Job Requirements
  
  Education & Certification

  • Secondary graduate or better

  
  Experience

  • No experience required.

  
  Other Prerequisites

  • Be literate in Microsoft Office Suite

  • Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays

  • Detail oriented with strong communication skills