Community Experience Manager

Community Experience Manager (Multi-Property Portfolio)

About the Company

Our client operates a diverse hospitality and residential portfolio spanning co-living, hotels, serviced accommodation, and student housing. They are committed to delivering a unified, people-first community experience across their entire network and are known for building meaningful programs, strategic partnerships, and authentic communities that drive resident and guest satisfaction.

The Opportunity

This is a strategic role for someone passionate about building community at scale. As Community Experience Manager, you will own the resident and guest experience beyond accommodation, designing meaningful program, forging strategic partnerships, and continuously improving the customer journey across the entire portfolio. This role offers the chance to shape community experience across multiple property types and make a measurable impact on retention and satisfaction.

What You'll Be Doing

Community Programming Across the Portfolio

• Plan and execute community events across co-living, hotels, serviced accommodation, student accommodation and future living concepts
• Develop a portfolio-wide community calendar while allowing each property to curate local experiences
• Organise wellness, networking, cultural, volunteer, sports, food, educational and lifestyle events
• Deliver signature events that bring together members from across the entire portfolio

Strategic Partnerships and Member Benefits

• Build partnerships with lifestyle brands, gyms, cafés, restaurants, universities, employers, wellness providers, retailers and entertainment partners
• Negotiate exclusive member privileges, discounts, sponsorships and co-branded activations
• Grow and manage the Member Benefits program across the portfolio

Resident, Guest and Student Experience

• Champion a people-first culture across every touchpoint
• Improve onboarding, move-in, arrival and stay experiences
• Gather resident and guest feedback and implement improvements
• Develop initiatives that encourage friendships, networking and belonging

Community Communications

• Manage community newsletters, announcements and event promotions
• Collaborate with the Marketing team to showcase community life across company channels

Experience Innovation

• Recommend new services, digital engagement initiatives, ambassador program and loyalty ideas
• Continuously identify ways to elevate the customer experience

Key Performance Indicators

• Resident and guest engagement and event participation rates
• Lease renewal, repeat guest and student retention rates
• Number and quality of strategic partnerships secured
• Referral rates and community-generated content

What We're Looking For

• 3 to 5 years of experience in hospitality, community management, customer experience, partnerships or events
• Excellent interpersonal, communication and relationship-building skills
• Strong project management and organisational abilities
• Passion for creating exceptional customer experiences
• Ability to manage multiple stakeholders and property types simultaneously
• Comfortable working across a diverse, multi-property portfolio

Preferred Qualifications

• Experience in co-living or student housing environments
• Background in multi-property or portfolio-wide operations
• Partnership development and negotiation experience
• Experience collaborating with Marketing teams on digital engagement
• Track record of producing events at scale

Why Join This Role

You will be shaping community experience across a diverse and expanding portfolio, not managing a single property, but architecting belonging at scale. Every partnership, event, and initiative you drive directly impacts retention, referrals, and resident satisfaction. This is an opportunity to build the future of residential and hospitality community experience while working across hospitality, co-living, student housing, and emerging living concepts.

Employment Details

Employment Type: Full-Time, Permanent

Location: Singapore

Experience Level: 3 to 5 Years